WIND OF CHANGE AT ST IVES TRAVEL

My name is Lionel and I am the new owner of St Ives Travel. I am very proud to contribute to the legacy of this leading agency and I look forward to sharing with you the agency’s best insights on where to go, how to get there and what to do at destination.

I have been working in the travel industry since 2011 and have travelled to 50 countries or so. Besides the fun of sightseeing and tasting new wines, I think travelling gives you this new perspective on life. I trust you do too and I hope to see you discover the world further.

On a more practical note, I plan on investing and making a few changes to improve your experience with us and the level of service we provide you:

1. I invite you to check out our new website right away. There, you’ll notice we now have a chat messaging functionality using Facebook Messenger. We made this available to you so we’re easier to reach out to whether you are on your couch or at destination where making a phone call is perhaps too costly or complicated.

2. We are launching a referral program in the next couple of weeks – details coming up soon. We want to reward you for every new client you refer that book with us. In the meantime, we’re trying to build a reputation online. If you are happy with our service, please support us by giving us a review on Google (5 stars welcome 😉 ). To do so, click right HERE.

4. We commit to fewer but better deals. We’ll share with you 2 to 3 special offers a month but we’ll make sure these are the best you can get. Make sure to check our website and newsletter.

5. We are planning a refit of our store in the next few months. The current fit-out is 7 years old and we hope to make it a place that makes you inspired and comfortable.

Enjoy your day! If you want to say hello, come find me at the back of the store or you can email me at lionel@stivestravel.com.au. Feedback is welcome. Lionel.

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Natalie Amanda
Natalie Amanda
22:16 09 May 20
Highly recommended St Ives Travel. Competitive with price and above and beyond service. Will definitely use this local agency again.read more
LAURA GREGOR
LAURA GREGOR
00:46 08 May 20
I have used St Ives Travel for organising and booking many of my holidays over the past few years, and recently specifically with Emily. Due to the unfortunate circumstances surrounding Covid-19 and not being able to travel, we had to cancel two large overseas bookings we had made. This was very disappointing for us, however Emily made this process so smooth and trouble free for us, dealing with the cancellations/postponing of flights and hotels, so we didn't have to worry. I could not recommend her and the team at St Ives Travel enough!! We are truly grateful for the time and effort they put into making our experience easy!read more
rowena coleman
rowena coleman
10:14 26 Jan 20
Always have had fantastic holidays booked by Emily . Would not hesitate to recommend . The service and advice is very professional and attention to detail is outstanding . We love travelling and Emily provides a stream lined worry free experience . Well done !read more
Elizabeth Williams
Elizabeth Williams
08:58 05 Jan 20
When I went to China in 2019, I was given assistance by Adelina which was most helpful.I went to New Zealand in December and again was given all the help I needed cheerfully and courteously !! I recommend St Ives Travel and will definitely use them again.read more
Brian   Selby
Brian Selby
00:11 15 Dec 19
WE have used St Ives Travel, especially Genevieve Westgarth for well over 10 years. She has arranged many amazing holidays for us , both overseas and in Australia. We let her arrange our flights and holidays and have never had any problems. She is a lovely person to deal with and always comes back with quick replies if she does not know the answer. I would not hesitate to recommend St Ives Travel, especially Genevieve.read more
Alvaro Rivanera
Alvaro Rivanera
04:48 29 Nov 19
I'm a single parent, and had to organise travel for myself and my children travelling overseas to the US. Given I don't travel often, I chose the aid of a travel agent to assist with tickets, connections, etc.At St Ives Travel, I was treated with the utmost courtesy, given advice for things I had not even considered, and the service did not end there.Throughout the holiday, I had someone to contact in case of anything, and they assisted in making the flights over and back the most comfortable possible.The best experience I could have hoped for, and looking forward to the next trip!read more
Ian Beasley
Ian Beasley
21:14 18 Nov 19
We have planned trips with St Ives travel for more than 7 years. In that time we have had no issues. All our arrangements have progressed perfectly.Because of their expertise and meticulous attention to detail we would have no hesitation in giving them the highest recommendation. Ian and Barbara Beasleyread more
Sue Doherty
Sue Doherty
03:57 17 Nov 19
I assumed that going to a travel agent would be the best way to book a holiday but when booking a trip to the UK through Vietnam for my husband and myself the agent advise was wrong, we were told we didn’t need a visa during transit we did, we were told we needed a visa for our 2 day stop over, we were told this would have been provided by the Vietnam Airline also we didn’t have the room to use during our long stop over and the late check out on our way back. Not very impressive.read more
Fred Barton
Fred Barton
01:52 07 Nov 19
We are very happy with the service we have received in booking our upcoming holiday. The recommendations have been exactly what we want.read more
John Boughton
John Boughton
05:31 06 Nov 19
We have had nothing but complete satisfaction with St ives Travel over many years especially in our dealings with Adelina who provides excellent service. She has taken time to understand our travel preferences and many times offers up travel proposals that meet our expectations. Adelina is always a pleasure to deal with and at the same time is very thorough and highly reliable. We couldn't arrange our travel without her.John and Jenny Boughtonread more
LARRY BLAND
LARRY BLAND
04:26 05 Nov 19
St.Ives Travel have never let me down. I'm totally confident if I book a trip or flight it will be as ordered. I get back-up if things change and I trust my Personal consultant, Adelina Arancibia, in her professionalism, attention to details & commitment to my needs. Adelina crosses the "T"s & dots the "i"s in my travel plans.........if there is a better or cheaper alternative I am advised. Cruises are their specialty and I have enjoyed many. I have cruised 140 days, over 80 flights & visited 65 Countries, 650 Cities on 6 continents. I have seen Antarctica on a Holland America cruise which is the 7th continent. I have had upgrades & extra on-board incentives. I trust St. Ives Travel & in over 10 years and 20 tours I can recommend their personalised service and dedication to their customer's peace of mind and pleasurable travel experiences. I can't thank them enough!read more
Pat Plenge
Pat Plenge
09:20 18 Oct 19
I’m a Uni student in St ives and I booked my Europe tour with st ives travel. They knew everything about all the destinations and every little detail that may have caught me out if I didn’t see a travel agent. Would recommend booking here if your looking for well travelled and experienced consultants. Very happyread more
David Dubos
David Dubos
03:13 05 Oct 19
A travel agency normally lives and breathes flight bookings doesn't it and can do a quote in few seconds or minutes can't it?. I made a phone call Tuesday for a flights quote. Half a response with no options finally on Thursday. No further response by Saturday either to the other two flights requested or to a simple direct question regarding use of points.Pathetic. All I can think is maybe they don't make enough money off it so the service is rock bottom? Do you own - don't bother with this pathetic outfit!read more
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