Terms of Use

This website (www.stivestravel.com.au) (the Site) is owned by Cali Travel Pty Ltd trading as “St Ives Travel” (SIT). This page sets out the Terms and Conditions under which you may use this site (the “Terms”). By using this Site, you acknowledge and agree to the Terms.


Website Information

This Site displays information about travel locations, tours, packages, insurance, cruises, transportation, foreign currency. Most of this information is supplied to us by third party providers and/or can be prone to error or inaccuracies. As such, we accept no responsibility for information supplied and recommend you confirm all information contained on the Site with ourselves through an enquiry or with the relevant third-party providers directly.


Prices, Travel Restrictions and Conditions

Restrictions and conditions may apply to products or prices set out on the Site. To confirm all relevant and applicable restrictions and conditions, we recommend your make an enquiry with our staff and or with the relevant third party providers directly.

Also, all prices, taxes, fees displayed on the Site are subject to change without notice and products or services described on the Site are subject to availability. Please note our staff will confirm all pricing and related information at the time of enquiry or booking.

We would also like to remind you that it is your responsibility to obtain all passport, visa and health information that you may require. We may assist you to obtain such information, however the final responsibility for obtaining the necessary information and complying with any passport, visa and health requirement remains with you.


Intellectual Property

The content contained on this Site, including design, text and graphics comprised in this Site are our property and are protected by Australian and international intellectual property laws, including copyright. You may use information provided on the site only for your personal and non-commercial purposes and only for legal activities. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Site, or create any other material using material on the Site, without obtaining our prior written consent. Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent.


Your obligations

You are not allowed to:

  • use another’s personal information, including name, login details or password without permission and/or impersonate another person;
  • make any fraudulent, speculative or false enquiries, bookings, reservations or requests using the Site;
  • post or transmit to or via the Site any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
  • tamper with, hinder the operation of or make unauthorised modifications to the Site;delete data from the Site without our permission;
  • knowingly transmit any virus or other disabling feature to the Site;
  • breach any third party’s rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in any jurisdiction in using this Site;
  • frame this Site as part of another site or cache this Site for commercial benefit;commit any act that may amount to a criminal offence or civil breach of any other jurisdiction;



You agree to indemnify us and employees or agents against any losses, costs, damages, claims and expenses arising from: any breach of these Terms by you and any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you


Disclaimers and Limitation of Liability

You use this Site at your own risk. By law, we disclaim all implied representations and warranties including, without limitation, implied warranties that the products and services offered and supplied through the site will be of merchantable quality, fit for any purpose or will comply with any descriptions on the site or samples.

To the maximum extent permitted by law, we (including our officers, employees, shareholders or other representatives) are not liable for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access this site or the purchase and use of any products and services supplied via this site. this limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties.

In the event that our Site fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us to use this Site. Your access to and use of this Site is subject to factors beyond our control.

You release us from any claims in relation to the travel products and services described on the Site, including but not limited to claims that the travel products and services are not suitable. The travel products and services offered and promoted via the Site are products and services of third parties. Our role is to facilitate your travel arrangements, including processing your bookings and making payments. We are acting as an agent for third party providers. Your legal relationship in respect of the third party products and services is with the relevant third party provider.


If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our option, to:

in the case of products:

  • the replacement of the products or the supply of equivalent products; the payment of the cost of replacing the products or acquiring equivalent products;

in the case of services:

  • the supply of the services again;
  • the payment of the cost of having the services supplied again.



Except as otherwise specified, we may amend these Terms at any time without notice to you by posting amended Terms on the Site. The amended Terms will take effect immediately when they are posted on the Site.

Natalie Amanda
Natalie Amanda
22:16 09 May 20
Highly recommended St Ives Travel. Competitive with price and above and beyond service. Will definitely use this local agency again.read more
00:46 08 May 20
I have used St Ives Travel for organising and booking many of my holidays over the past few years, and recently specifically with Emily. Due to the unfortunate circumstances surrounding Covid-19 and not being able to travel, we had to cancel two large overseas bookings we had made. This was very disappointing for us, however Emily made this process so smooth and trouble free for us, dealing with the cancellations/postponing of flights and hotels, so we didn't have to worry. I could not recommend her and the team at St Ives Travel enough!! We are truly grateful for the time and effort they put into making our experience easy!read more
rowena coleman
rowena coleman
10:14 26 Jan 20
Always have had fantastic holidays booked by Emily . Would not hesitate to recommend . The service and advice is very professional and attention to detail is outstanding . We love travelling and Emily provides a stream lined worry free experience . Well done !read more
Elizabeth Williams
Elizabeth Williams
08:58 05 Jan 20
When I went to China in 2019, I was given assistance by Adelina which was most helpful.I went to New Zealand in December and again was given all the help I needed cheerfully and courteously !! I recommend St Ives Travel and will definitely use them again.read more
Brian   Selby
Brian Selby
00:11 15 Dec 19
WE have used St Ives Travel, especially Genevieve Westgarth for well over 10 years. She has arranged many amazing holidays for us , both overseas and in Australia. We let her arrange our flights and holidays and have never had any problems. She is a lovely person to deal with and always comes back with quick replies if she does not know the answer. I would not hesitate to recommend St Ives Travel, especially Genevieve.read more
Alvaro Rivanera
Alvaro Rivanera
04:48 29 Nov 19
I'm a single parent, and had to organise travel for myself and my children travelling overseas to the US. Given I don't travel often, I chose the aid of a travel agent to assist with tickets, connections, etc.At St Ives Travel, I was treated with the utmost courtesy, given advice for things I had not even considered, and the service did not end there.Throughout the holiday, I had someone to contact in case of anything, and they assisted in making the flights over and back the most comfortable possible.The best experience I could have hoped for, and looking forward to the next trip!read more
Ian Beasley
Ian Beasley
21:14 18 Nov 19
We have planned trips with St Ives travel for more than 7 years. In that time we have had no issues. All our arrangements have progressed perfectly.Because of their expertise and meticulous attention to detail we would have no hesitation in giving them the highest recommendation. Ian and Barbara Beasleyread more
Sue Doherty
Sue Doherty
03:57 17 Nov 19
I assumed that going to a travel agent would be the best way to book a holiday but when booking a trip to the UK through Vietnam for my husband and myself the agent advise was wrong, we were told we didn’t need a visa during transit we did, we were told we needed a visa for our 2 day stop over, we were told this would have been provided by the Vietnam Airline also we didn’t have the room to use during our long stop over and the late check out on our way back. Not very impressive.read more
Fred Barton
Fred Barton
01:52 07 Nov 19
We are very happy with the service we have received in booking our upcoming holiday. The recommendations have been exactly what we want.read more
John Boughton
John Boughton
05:31 06 Nov 19
We have had nothing but complete satisfaction with St ives Travel over many years especially in our dealings with Adelina who provides excellent service. She has taken time to understand our travel preferences and many times offers up travel proposals that meet our expectations. Adelina is always a pleasure to deal with and at the same time is very thorough and highly reliable. We couldn't arrange our travel without her.John and Jenny Boughtonread more
04:26 05 Nov 19
St.Ives Travel have never let me down. I'm totally confident if I book a trip or flight it will be as ordered. I get back-up if things change and I trust my Personal consultant, Adelina Arancibia, in her professionalism, attention to details & commitment to my needs. Adelina crosses the "T"s & dots the "i"s in my travel plans.........if there is a better or cheaper alternative I am advised. Cruises are their specialty and I have enjoyed many. I have cruised 140 days, over 80 flights & visited 65 Countries, 650 Cities on 6 continents. I have seen Antarctica on a Holland America cruise which is the 7th continent. I have had upgrades & extra on-board incentives. I trust St. Ives Travel & in over 10 years and 20 tours I can recommend their personalised service and dedication to their customer's peace of mind and pleasurable travel experiences. I can't thank them enough!read more
Pat Plenge
Pat Plenge
09:20 18 Oct 19
I’m a Uni student in St ives and I booked my Europe tour with st ives travel. They knew everything about all the destinations and every little detail that may have caught me out if I didn’t see a travel agent. Would recommend booking here if your looking for well travelled and experienced consultants. Very happyread more
David Dubos
David Dubos
03:13 05 Oct 19
A travel agency normally lives and breathes flight bookings doesn't it and can do a quote in few seconds or minutes can't it?. I made a phone call Tuesday for a flights quote. Half a response with no options finally on Thursday. No further response by Saturday either to the other two flights requested or to a simple direct question regarding use of points.Pathetic. All I can think is maybe they don't make enough money off it so the service is rock bottom? Do you own - don't bother with this pathetic outfit!read more
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