Privacy Policy

We (Cali Travel Pty Ltd trading as St Ives Travel) and our third party providers of travel related products and services may disclose your personal information to others where directly connected with facilitating your travel arrangements and bookings and the provision of travel services and products. For example, we may disclose your personal information to airlines, hotels, car rental companies and other service providers in facilitating your travel arrangements.

At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

We may disclose aggregated information about users and use statistics relating to the Site and aggregated information about our sales and trading patterns to others.

 

Linking

We may link our Site to other sites on the World Wide Web. We are not required to maintain or update these links. These links are provided for your convenience only. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites, even if we link to them and we are not recommending these sites or their products or services to you. We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another’s product or services.

 

Security

The Site utilises Secure Sockets Layer (SSL) encryption to ensure the security of all interactions and communications through the facilities of the Site.

 

Cookies

Cookies are small text files that act as a short-term memory for the web. A site can easily remember bits of information between visits or pages as the cookies are stored in the user’s browser. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information. This Site may store cookies on your web browser in order to improve service for you on your subsequent visits to the Site. By using cookies, web sites can track information about visitor’s use of the Site and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want. If you disable the use of cookies on your web browser or remove specific cookies from this Site or linked sites, then your use of the Site may be restricted.

 

Our Relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Terms.

 

Governing Law

If any dispute arises about this policy or your use of this Site, the laws of New South Wales, Australia will apply. You irrevocably and unconditionally waive any right that you may have to object to an action being brought in this jurisdiction.

 

  1. General

If any of these Terms are invalid or unenforceable, it will be struck out, and the remaining Terms will remain in force. Headings are for reference purposes only. If we do not act in relation to a breach by you or others of these Terms, this does not waive our right to act with respect to subsequent or similar breaches. In these Terms, the term “Site” includes any email bulletins or other content that we provide to you via or initiated from this Site.

 

By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in this Policy. If you do not agree with any part of this Policy, you must not provide your personal information to us. If you do not provide us with your personal information, or if you withdraw a consent that you have given under this Policy, this may affect our ability to provide services to you or negatively impact the services we can provide to you.

 

  1. What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We may also collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in our business activities

 

  1. How do we collect personal information?

We will collect personal information directly from you unless it is unreasonable or impracticable to do so. Generally, this collection will occur when you deal with us either in person, by telephone, letter, email, or via cookies and through your use of our social media assets.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a travel provider collected and passed-on your details to ourselves as agents of this provider or when a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveller on the booking. By providing your personal information to us, either directly or through a family member, employer or other agent or representative in connection with a travel booking or related service, you will be deemed to have consented to your personal information being collected by us and used and disclosed in accordance with this Policy.

Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for St Ives Travel to collect, use and disclose the other person’s personal information in accordance with this Policy and that you have otherwise made the other person aware of this Policy.

You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

 

  1. How do we use and disclose your personal information?

In most cases your information will be used to organise and manage your travel arrangements. Your information may however be used for our administrative, internal product development, marketing activities and/or for regulatory compliance purposes.

Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please let us know by telephone or email. You can also choose to unsubscribe from our Newsletter by clicking on the related button at the bottom of our marketing communication emails.

 

  1. Is personal information disclosed to third parties?

We may disclose your personal information to third parties, as set out below, and in accordance with your local data protection laws. By continuing to use our services and/or by providing us with your personal information (or allowing another person to do so on your behalf), you consent to that personal information being processed, transferred and/or disclosed by us for the purpose for which it was collected and, where permitted by your local data protection laws, for any related secondary purpose which we believe you would reasonably expect.

 

  1. Is personal information transferred overseas?

We may disclose your personal information to certain overseas recipients as per local data protection laws. Examples of third parties with whom we may share your information are travel third party involved in your travel arrangements or other service providers that we may use to facilitate the delivery of products and services by us to yourself.

By providing your personal information to us for the purpose of booking and otherwise arranging travel related products and services for you, you consent to our disclosure of your personal information to these overseas recipients for that purpose.

 

  1. Security of information

St Ives Travel holds your data in various secure software solutions mainly our mid-office booking system and our marketing tools. St Ives Travel has also implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorized access, modification, disclosure and interference. is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.

 

  1. Access to and correction of personal information

You are entitled to access any personal information we may hold about you in accordance with your local data protection laws. Where personal information we hold about you is not accurate, complete or up-to-date or the information is irrelevant or misleading, you may ask us to correct that personal information, and we will respond to your request within a reasonable time. We reserve the right to confirm the identity of the person seeking access or correction to personal information before complying with such a request.

 

Changes to our Policy

We may amend this Policy from time to time.  If we make a change to the Policy, the revised version will be posted on our website. It is your responsibility, and we encourage you, to check the website from time to time in order to determine whether there have been any changes.

rowena coleman
rowena coleman
10:14 26 Jan 20
Always have had fantastic holidays booked by Emily . Would not hesitate to recommend . The service and advice is very professional and attention to detail is outstanding . We love travelling and Emily provides a stream lined worry free experience . Well done !read more
Elizabeth Williams
Elizabeth Williams
08:58 05 Jan 20
When I went to China in 2019, I was given assistance by Adelina which was most helpful.I went to New Zealand in December and again was given all the help I needed cheerfully and courteously !! I recommend St Ives Travel and will definitely use them again.read more
Brian   Selby
Brian Selby
00:11 15 Dec 19
WE have used St Ives Travel, especially Genevieve Westgarth for well over 10 years. She has arranged many amazing holidays for us , both overseas and in Australia. We let her arrange our flights and holidays and have never had any problems. She is a lovely person to deal with and always comes back with quick replies if she does not know the answer. I would not hesitate to recommend St Ives Travel, especially Genevieve.read more
Alvaro Rivanera
Alvaro Rivanera
04:48 29 Nov 19
I'm a single parent, and had to organise travel for myself and my children travelling overseas to the US. Given I don't travel often, I chose the aid of a travel agent to assist with tickets, connections, etc.At St Ives Travel, I was treated with the utmost courtesy, given advice for things I had not even considered, and the service did not end there.Throughout the holiday, I had someone to contact in case of anything, and they assisted in making the flights over and back the most comfortable possible.The best experience I could have hoped for, and looking forward to the next trip!read more
Ian Beasley
Ian Beasley
21:14 18 Nov 19
We have planned trips with St Ives travel for more than 7 years. In that time we have had no issues. All our arrangements have progressed perfectly.Because of their expertise and meticulous attention to detail we would have no hesitation in giving them the highest recommendation. Ian and Barbara Beasleyread more
Sue Doherty
Sue Doherty
03:57 17 Nov 19
I assumed that going to a travel agent would be the best way to book a holiday but when booking a trip to the UK through Vietnam for my husband and myself the agent advise was wrong, we were told we didn’t need a visa during transit we did, we were told we needed a visa for our 2 day stop over, we were told this would have been provided by the Vietnam Airline also we didn’t have the room to use during our long stop over and the late check out on our way back. Not very impressive.read more
Fred Barton
Fred Barton
01:52 07 Nov 19
We are very happy with the service we have received in booking our upcoming holiday. The recommendations have been exactly what we want.read more
John Boughton
John Boughton
05:31 06 Nov 19
We have had nothing but complete satisfaction with St ives Travel over many years especially in our dealings with Adelina who provides excellent service. She has taken time to understand our travel preferences and many times offers up travel proposals that meet our expectations. Adelina is always a pleasure to deal with and at the same time is very thorough and highly reliable. We couldn't arrange our travel without her.John and Jenny Boughtonread more
LARRY BLAND
LARRY BLAND
04:26 05 Nov 19
St.Ives Travel have never let me down. I'm totally confident if I book a trip or flight it will be as ordered. I get back-up if things change and I trust my Personal consultant, Adelina Arancibia, in her professionalism, attention to details & commitment to my needs. Adelina crosses the "T"s & dots the "i"s in my travel plans.........if there is a better or cheaper alternative I am advised. Cruises are their specialty and I have enjoyed many. I have cruised 140 days, over 80 flights & visited 65 Countries, 650 Cities on 6 continents. I have seen Antarctica on a Holland America cruise which is the 7th continent. I have had upgrades & extra on-board incentives. I trust St. Ives Travel & in over 10 years and 20 tours I can recommend their personalised service and dedication to their customer's peace of mind and pleasurable travel experiences. I can't thank them enough!read more
Pat Plenge
Pat Plenge
09:20 18 Oct 19
I’m a Uni student in St ives and I booked my Europe tour with st ives travel. They knew everything about all the destinations and every little detail that may have caught me out if I didn’t see a travel agent. Would recommend booking here if your looking for well travelled and experienced consultants. Very happyread more
David Dubos
David Dubos
03:13 05 Oct 19
A travel agency normally lives and breathes flight bookings doesn't it and can do a quote in few seconds or minutes can't it?. I made a phone call Tuesday for a flights quote. Half a response with no options finally on Thursday. No further response by Saturday either to the other two flights requested or to a simple direct question regarding use of points.Pathetic. All I can think is maybe they don't make enough money off it so the service is rock bottom? Do you own - don't bother with this pathetic outfit!read more
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