OUR TERMS AND CONDITIONS
The following terms and conditions apply to bookings you make with us. By booking with us, you acknowledge and agree with these terms and conditions. We also rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions. References to "agent", “us”, “we” and/or “our” in these booking terms and conditions means Cali Travel Pty Ltd (ABN 46634548324) and/or associated business names/brands.
PRICING AND PAYMENT
FARES & PRICES: All fares and prices are subject to availability and can be withdrawn or varied without notice. Price changes may occur by reason of matters outside our control which varies the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Quoted prices are in Australian dollars, inclusive of GST where applicable and subject to change and only guaranteed once you pay in full.
TAXES: Airline taxes are subject to change and are confirmed when your airline ticket is issued. Note some airports may also charge a local tax upon arrival.
DEPOSIT AND MILESTONE PAYMENTS: You will be required to pay a deposit or deposits when booking. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law) unless stated otherwise. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking. Please note late payments may result in additional charges and/or cancellation of your booking.
ACCEPTED FORMS OF PAYMENT
AMEX POINTS REDEMPTION: We can redeem your American Express Rewards points to pay for your travel plans. Ask your consultant to confirm the value of your points.
BOOK NOW - PAY LATER: Ask your consultant about our interest-free payment plans. You may be eligible for an interest-free payment plan for a period of up to 12 months.
EFT TRANSFER / CASH / CHEQUE: Payments by bank transfer, cash or cheque attract no charge but can take up to 3 business days to process. If you are paying by this method you will need to make payment at least 3 business days prior to the travel due date.
Payments by bank transfers are to be made to the following account:
Bank name: Westpac
Account name: Cali Travel Pty Ltd
Account number: 483900
CARDS: Debit/Eftpos cards attract a surcharge of 0.1%. Visa, MasterCard and American Express cards attract surcharges of 1.5%. International cards, if accepted by our merchant facility, will attract a surcharge of 2.5%. You authorise us to charge all fees incurred by you to your credit card or debit card designated by you.
PAYPAL: Paypal payments attract a surcharge of 2.6%. Let us know if you would like to pay via Paypal and we will send you an email with our payment details.
GIFT CARDS & VOUCHERS: Unless otherwise indicated, gift cards or vouchers issued by us are valid for a period of 36 months from date of purchase. Gift cards or vouchers cannot be refunded or exchanged for cash.
CHANGE AND CANCELLATION
All bookings are made on your behalf subject to the terms and conditions imposed by the travel service provider. If, for example, a travel service provider's terms and conditions contain a no refund policy, we will only be able to provide you with the remedy provided by the travel service provider (if any), which may include a travel credit supplied by the travel service provider. Please make sure to confirm your travel service provider terms and conditions with your consultant. If you have a booking but you do not show up to check-in or otherwise do not avail yourself as required by the travel service provider, you will not be entitled to any refund from us.
TRAVEL SERVICE PROVIDER CHARGES: Changed or cancelled bookings for any reason (including by reason of matters outside your or our control) may incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. travel service provider fees and increases in price may also apply where a booking is changed and when tickets or documents are re-issued. Where you seek a refund for a cancelled booking for which payment has been made to the travel service provider, we will not provide a refund to you until we receive the funds from that service provider. Please note most airfares and accommodation rates are non-refundable.
AGENT FEES: Where you request a change to or wish to cancel your booking, our fees will apply. These fees cover costs we incur (e.g. rent, wages, IT systems, etc) and reflect the cost of our expertise, availability and the time you save when we manage travel arrangements on your behalf. Our fees are detailed as follows:
- Changes will incur a fee of $25 per passenger per booking (capped at $50);
- Cancellations will incur a fee of $50 per passenger per booking (capped at $100).
- Changes will incur a fee of $75 per passenger per booking (capped at $150);
- Cancellations will incur a fee of $300 per passenger per booking (capped at $600).
In addition, our service fees (if applicable) and debit/credit card or Paypal surcharges (if applicable) are non-refundable. Most international bookings are also paid in foreign currency and can be subject to change in foreign exchange rates. Where a refund is unfavourably impacted by foreign exchange variations, we will deduct the impact of this variance from your refund.
UNAVOIDABLE OR EXTRAORDINARY CIRCUMSTANCES: In these Terms and Conditions “unavoidable or extraordinary circumstances” means any cause outside a travel service provider’s reasonable control which could not have been prevented or avoided even if all reasonable measures had been taken by the travel service provider (including, but not limited to, war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, plague, epidemic, pandemic, infectious disease outbreak or any other public health crisis (including quarantine or other employee restrictions), natural or other disaster (such as volcanic ash or hurricanes or similar events), nuclear incident, fire or bushfires, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports or other modes of transport, unavoidable technical problems with transport, unforeseen alterations to transport schedules, transportation disruptions or cancellations, domestic and/or international travel restrictions, changes to travel advisories and restrictions, changes to health advisories and quarantines, changes to immigration, labour and free-movement laws resulting from BREXIT, rescheduling of aircraft or boats or other modes of transport, changes to applicable laws and/or other government mandates (including evacuation orders and border closures), and similar events).
Where Unavoidable or Extraordinary Circumstances including the Covid-19 pandemic extend for more than 6 months from the date of your booking and severely impact our ability to be remunerated for the services we provide you with, commissions, fees, rebates, or financial incentives received by us from travel service providers in relation to your booking are non-refundable.
TRAVEL REGULATIONS AND REQUIREMENTS
PASSPORTS & VISAS: All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know.
It is important that you ensure that you have valid passports, visas and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees may apply). We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it.
If you are travelling to the USA, we urge you to visit https://esta.cbp.dhs.gov/ to review USA immigration requirements which are relevant to you. Please note that most travellers are not able to enter the USA without an ESTA (or visa).
If you are travelling to Canada, we urge you to visit https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta.html/ to review Canadian immigration requirements which are relevant to you. Please note that most travellers are not able to enter Canada without an ETA (or visa).
TRAVEL REQUIREMENTS INCL COVID-19: We urge you to familiarise yourself with the status and updates relevant for your itinerary destinations and Australia's immigration and border arrangements up to the day of your departure. To that effect, we recommend you contact the following organisations and check the following resources:
- The Australian Department of Home Affairs - https://covid19.homeaffairs.gov.au,
- The Australian Department of Foreign Affairs and Trade - https://www.smartraveller.gov.au,
- The Embassy, Consulate and/or border control agency of each of your destinations
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.
In addition you should familiarise yourself with airlines conditions of carriage mainly related to passenger safety and border control requirements, including but not limited to the requirement for Vaccination, Covid-19 testing, the wearing of face masks and the need to produce evidence meeting airline and border control for transit and final destination passengers.
This information is subject to change without notice so we recommend you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of (i) the time of booking, (ii) as you approach your travel date, and (iii) immediately before travel.
You acknowledge that you are choosing to travel at a time where you may be exposed to the Covid-19 and related consequences. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks and related disruptions to your travel plans. You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with traveling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.
HEALTH & SAFETY
TRAVEL INSURANCE: We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Ask your travel consultant for more information including a quote and the insurer's Financial Services Guide/Product Disclosure Statement.
We are an authorised representative of several insurance companies and receive financial and non-financial benefits when you buy travel insurance products through us. We are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer. You must however read the Combined Financial Services Guide & Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation.
OTHER TERMS AND CONDITIONS
AGENCY: We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.
All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
LIABILITY: To the extent permitted by law, We or affiliated subsidiaries do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
When making a booking with us, you are responsible for letting us know of any dietary requirements you may have. Similarly, it is your responsibility to give us your frequent flyer details before the booking is made. We do not accept any liability for the any injury, damage, loss resulting from this information not being communicated to the relevant travel providers.
TRAVEL DOCUMENTS: Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.
If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.
If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).
GOVERNING LAW: If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales, Australia, and waive any right that you may have to object to an action being brought in those courts.