About us
St Ives Travel is the only local, family owned and operated Travel Agency in St Ives. We have been operating in our current position for over 10 years. The experience of our staff is exceeded only by the loyalty of our customers. Our professional consultants have not only travelled extensively throughout the world, but have also lived in destinations as widespread and interesting as Canada, Hawaii, Chile, South Korea, Shanghai, Hong Kong and the USA. Our consultants are committed to your business and ours, with a combined tenure in our office of over 36 years! We believe this is a result of feeling part of a “family” business, with a genuine sense of caring for both our clients and our staff.
As a franchise member of Travelscene American Express we share the buying power benefit of over 700 offices across Australia. This provides us with the opportunity to offer our clients packages that are unqiue in an environment of “me too” copy cat products and price matching. One of the most valuable benefits of entrusting your travel arrangements to an American Express office is the offer of “Worldwide Customer Care” synonymous with the American Express brand.
We established our “Cruise Boutique” brand to solidify our committment to the Cruise Industry. Our staff are all Accredited Cruise consultants, or Master Cruise consultants with the International Cruise Council of Australia. We are a member of Cruiseco, a consortia of Cruise speciality Travel Agents with access to cruise offers and opportunities not offered through any other agency or supplier. In addition to these special opportunities, all bookings made through Cruiseco acrue Qantas Frequent Flyer points - yet another benefit to our clients.
Our top ten reasons for booking with St Ives Travel -
- Acreditation and Reliability - we are a professional agency with combined experience of over 100 years within the Travel Industry. We are licensed, members of the Travel Compensation Fund, Australian Federation of Travel Agents and accredited by IATA.
- Family owned and operated - we have a personal committment to making your experience with us as successful as possible - just ask our extended, repeat clientelle family.
- IATA accreditation, we are the only agency in St Ives that operates 7 days a week, and can issue both paper and electronic tickets for you on the premises.
- Travelscene American Express affiliation providing not only access to special deals and packages - but also American Express Worldwide Customer Care.
- Convenience, we are open 7 days, and Thursday nights. We have a 1800 number and website access to air, hotel, car hire and insurance bookings online.
- Latest technology including a Customer Management System that allows us to create a client profile specific to your travel needs including frequent flyer and hotel memberships, airline preferences, seat and meal requests, as well as any other details you would like us to apply to your travel arrangements.
- Personalised and detailed travel confirmations and tax invoices provided in your choice of format - hard copy, or email.
- Travel Insurance, we offer our clients a choice of two different Travel Insurance companies, both with a range of Insurance products, for all ages, from Leisure to Business.
- Visa and passport review. At St Ives Travel we will review the passport validity and visa requirements for all clients booking international air travel from Australia with us. In the instance where clients require a visa, we can arrange a service where the visa application will be submitted on behalf of our clients.
- Knowledge versus information. In a world of “point and click” our experienced consultants can provide independant advice based on personal experience and professional training. We work only with reputable and reliable suppliers, and will compare different prices and products to ensure that the travel arrangements made on behalf of our clients are best suited to their needs.
Accreditations:
IATA: International Air Transport Association
AFTA: Australian Federation of Travel Agents
ICCA: International Cruise Council of Australia
LICENCES: Licence No. 2TA004056 ACN 065 339 120
AFFILIATIONS: American Express/Travelscene Group
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